PRIVACY POLICY

 The company Regarda SRL with registered office in Lazise 37017 (VR) in Via Rubinare, nr 12 as Data Controller informs the subjects using the booking service about the following information regarding the processing of their personal data.

 

1.             Purpose of processing

Regarda SRL manages "short-term rental contracts" on behalf of third parties. The data provided by the customer interested in the lease will be processed for the following purposes:

- to conclude a short-term rental contract;

- to validate the booking through the payment of an amount defined by the commercial policies on the site. The payment is managed by an external party (syspay), through its systems, which acts as an independent data controller and which requires the data for its execution;

- for sending commercial communications relating to accommodation services, for carrying out direct sales activities or for carrying out market research or surveys (including those on the quality of services). Regarda SRL will use automated means of contact (such as e-mail, SMS, instant messaging, social networks, apps, automated calling systems without human involvement, etc.) and/or traditional means (such as operator calls and regular mail).

 

Regarda SRL will only process the data provided in the booking form. In particular, the booking form does not request any sensitive data of the customer or of the persons who will be staying with him/her. In the event that the customer decides to provide personal data classified as sensitive in the "notes" field, such data will be stored by Regarda srl and communicated to the staff in charge of preparing the accommodation and welcoming the customer.

 

2. Data collection

Data collection takes place through the spontaneous provision of data by the customer, at the moment they decide to finalise their booking by filling in the dedicated form and confirming their choice.

Without prejudice to the customer's freedom to provide his or her own data, it should be noted that failure to provide identification data (name, surname) and contact data (address, e-mail address and telephone number) will make it impossible to complete the booking process.

 

3. Communication and divulgence of data

For the pursuit of the above-mentioned purposes, the data provided by the clients will be communicated to the personnel in charge of the preparation of the accommodation and the reception of the clients. Exceptions are possible communications to the Judicial Authority or to the Police at their request, to which Regarda srl is obliged to respond. Regarda srl's customer care staff will have access to the data only at the request of customers in order to solve any problems they may have with the use of the "booking" service. Regarda will not disclose in any way the data collected and stored.

 

4. Method of storage and processing of data and duration of data conservation

The customer's data will be stored electronically by Regarda srl on its servers and in accordance with Art. 5.1 of the GDPR and will be processed for the entire duration of the services requested and will be kept for the following 10 years for the purpose of completing administrative activities, as well as for the time required to comply with legal obligations.

In order to guarantee and speed up the check-in process, a photo of the document is requested from the tourist, which is used in accordance with current GDPR regulations. Document images will be automatically deleted on the day of the booking check-out. Data will not be processed through automated decision-making processes.

 

5. Rights of the data subject

Customers have the right to ask Regarda srl for access to their Personal Data, to have it corrected or deleted, or to object to its processing at any time; they also have the right to request the restriction of processing in the cases provided for by Article 18 of the Regulation, and to obtain the data concerning them in a structured, commonly used and machine-readable format, in the cases provided for by Article 20 of the Regulation. Customers always have the right to lodge a complaint with the competent supervisory authority (Garante per la protezione dei dati), in accordance with Article 77 of the Regulation, if they consider that the processing of their Personal Data is contrary to the legislation in force.

 

6. Data controller

The Data Controller is Regarda srl with registered office and operational headquarters in Lazise 37017 (VR) in via Rubinare nr. 12. E-mail address info@regarda.it.

 

INFORMATION ON THE HANDLING OF PERSONAL DATA ON THE WEBSITE www.regarda.it

The company Regarda srl with registered office in Lazise (VR) via Rubinare nr. 12, in its capacity as Data Controller, informs those who fill in the contact forms on the web pages of the site https://www.regarda.it/, or send an e-mail through the same pages, of the following information regarding the processing of their personal data:

- Contact the user according to the channel indicated by the user and provide it with information on the activities of Regarda srl, on services and commercial offers, on how to manage the current or future booking, on assistance before, during and after the stay;

- Send the user commercial communications relating to the services of the accommodation facility, as well as to carry out direct sales activities or to conduct surveys or market research, periodically or on the occasion of particular events;

- Contact the user according to the channel indicated by the user and provide the user with information on the activities of Regarda srl, on the services offered to travellers and owners, on the modalities and regulations for joining this partnership;

- Contact the user according to the channel indicated by him/her and provide him/her with information on the activities of Regarda srl, on partnership opportunities, on the services offered to partners, on the procedures and regulations for joining this partnership.

 

1. Data collection and type of data collected

- data is collected through the spontaneous provision of data by the user, when the user fills in the contact form or sends an e-mail and attaches any additional documents;

- the collection only concerns common personal data and will only process data relevant for this purpose to the extent that the collection of such data is strictly necessary;

- the user may voluntarily decide to communicate his/her data to Regarda srl by filling in the appropriate forms or by sending an e-mail;

- the data defined as compulsory in the form are necessary to contact the user and provide him with answers regarding his needs. If this information is not provided, the system will not send the form to Regarda srl;

- if the user interacts by e-mail, they are free to communicate the data they deem most appropriate; if they do not provide any contact details, Regarda srl will send the reply to the sender's e-mail address;

 

Regarda SRL may process the following categories of users' personal data:

- technical navigation data relating to IP address, identification codes of devices used by the user to use the site or services, browser characteristics and access times;

- navigation data for profiling purposes provided indirectly through the use of the service itself and obtained and analysed with the user's consent;

- common identification data provided by the user (e.g. name, surname, e-mail, telephone number, etc.) for the use of products and services;

 

2. Communication and disclosure of data

In order to achieve the purposes stated in article 1, the data provided by users and collected through the various sections of the web site will be communicated to the departments of Regarda srl responsible for the activities, and to third parties who collaborate with the company:

- Regarda srl departments in charge of data processing: Regarda srl personnel in charge of sales and service activities, Regarda srl personnel in charge of market development activities, Regarda sr partner companies involved in the sale of services created and managed by Regarda srl, Regarda srl partner companies involved in the sale of services created and sold by Regarda srl.

- Third parties who collaborate in the processing of data (such as third party technical service providers, postal couriers, hosting providers, IT companies) appointed, if necessary, as Data Processors by Regarda SRL for tasks of a technical or organizational nature instrumental to the provision of services. Where not currently contemplated, if Regarda SRL decides to collaborate with external subjects in the management of data, this circumstance will be indicated by updating this information notice. Where foreseen, the names of third parties who collaborate with Regarda srl can be found by contacting the Company at the addresses indicated.

 

3. Modalities and duration of data conservation

The data will be conserved for different periods of time in relation to the purposes of the processing and in any case, will be deleted at the end of the conservation period.

The data will be processed in different ways in relation to the purposes of processing, as indicated in the table below:

- To send the requested information à Non-automated;

- To send commercial information à Non-automated and automated (e-mail, SMS, instant messaging or automated calling systems without human involvement).

 

Rights of the interested parties

- Users have the right to ask Regarda srl for access to their Personal Data, to have it rectified or erased, or to object to its processing at any time; they have the right to request the restriction of processing in the cases provided for by Article 18 of the Regulation, as well as to obtain the data concerning them in a structured, commonly used and machine-readable format, in the cases provided for by Article 20 of the Regulation.

- Users always have the right to lodge a complaint with the competent supervisory authority (Garante per la protezione dei dati), pursuant to Article 77 of the Regulation, if they consider that the processing of their Personal Data is contrary to the legislation in force.

 

PRIVACY OFFICER

Regarda SRL is the privacy manager for the management of requests concerning the privacy of its users and customers.

To exercise the rights guaranteed, the interested party may contact the following addresses

- Via Rubinare 12, 37017 Lazise (VR)

- or by sending an e-mail to: info@regarda.it

 

LAST UPDATE

This Privacy Policy is updated on 17/11/2023

 

TRANSPARENCY FOR COMPANIES

FONTANA ROMINA - FNTRMN75B54H037W

CONTRIBUTIONS RECEIVED FROM P.A. YEAR 2021

THE STATE AND DE MINIMIS AID RECEIVED BY OUR COMPANY IS INCLUDED IN THE NATIONAL REGISTER OF STATE AID PURSUANT TO ART. 52 OF LAW NO. 234/2012.

In addition, the following disbursements have been received

Revenue Agency 12,028.00 € 27/04/2021 Contribution D. Support (Art. 1 DL 41 22/03/2021)

Agenzia delle Entrate 12.028,00 € 24/06/2021 Automatic contribution D. Sostegni (Art. 1 DL 73 25/05/2021)

Revenue Agency 2.250,00 € Lease bonus (Art. 4 DL 73)